Shipping & Returns

All orders ship from our warehouse in Lévis, QC (Canada) (G6Z2Y8).

  • Orders ship with a tracking number when available for the destination country
  • Rates are based on the total amount of the order (based on weight for wholesale orders)
  • Shipping is discounted on orders over 35$, free on orders over 65$
  • You can mix paper and PDF to reach the threshold for free shipping
  • Jalie does not take responsibility for any import taxes, customs charges or administration fees payable on orders made outside Canada. Please check with your countries regulation or purchase from a  retailer in your country/continent to avoid any surprises 
  • The free shipping offer applies to orders up to 2kg

Shipping rates

ORDER AMOUNT

CANADA
(1-6 business days)

USA
(3-8 business days)

INTERNATIONAL
(2-4 weeks)

Up to CA$34.99
$14.00
$17.00
 $18.00
 CA$35.00 - CA$64.99
$9.00
$12.00
 $13.00
CA$65.00+
Free
Free
Free

 

Returns and exchanges

Patterns cannot be returned or exchanged unless wrong items were sent. If your order is returned to us because of insufficient or wrong address, we will deduct shipping and give you a partial refund.