Questions about your order or a Jalie pattern?
We are open Monday - Thursday 8-4 and Friday 8-12, Eastern Time (Canada).
Outside business hours, here are some resources that might help:
If you don’t find your answer there, please contact us using the form below. We usually reply to emails within 1-2 business days. If you need to email us photos or screenshots, please send them to help (at) jalie (dot) com.
LOOKING FOR PAST PURCHASES?
No worries, everything should be back within 2-3 days. The order history is still being transferred. So far 2009-2016 orders have been moved and they are still being added one by one. Unfortunately, the system migrated the data starting with older order :(
If you need something you had planned to sew today, I can send the download via the system, no problem. Just send me the original order # and pattern number you need.
If you only need sizing/instructions, please note that they are both available directly on the pattern page, under “more details” (you need to “open the drawer”).