Contact the Jalie team

Questions about your order or a Jalie pattern?

We are open Monday - Thursday 8-4 and Friday 8-12, Eastern Time (Canada)

Outside business hours, here are some resources that might help:

If you don’t find your answer there, please contact us using the form below. We usually reply to emails within 1-2 business days. If you need to email us photos or screenshots, please send them to help (at) jalie (dot) com.



No worries, everything should be back within 2-3 days. The order history is still being transferred. So far 2009-2016 orders have been moved and they are still being added one by one. Unfortunately, the system migrated the data starting with older order :(

If you need something you had planned to sew today, I can send the download via the system, no problem. Just send me the original order # and pattern number you need.
If you only need sizing/instructions, please note that they are both available directly on the pattern page, under “more details” (you need to “open the drawer”).

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