FAQ

You may want to check out the links below, in case the information you are looking for is already available:

• ORDER STATUS? Log in to view your Order History
• LINK TO YOUR PDF PATTERNS? Visit the "My Downloadable Patterns" page
• SEWING QUESTION? Check out our Tutorials, perhaps we have one for the pattern you need help with
• SHIPPING INQUIRY? You can get a shipping quote on the checkout page (before you commit to buy) and read more about our shipping policy
• LOOKING FOR  PATTERN INSTRUCTIONS? You can find them on the pattern's detail page, under the "Instructions/Tutorials" tab and here.

For any other inquiries, comments or questions, please contact us. We are only an email away and will gladly listen and help :)

Snail Mail  (please note that our office/warehouse is not open to the public):

Jalie
1026 rue Renault
Levis QC  G6Z2Y8
Canada

Phone 418-839-7214 (regular business hours, Eastern Time)