FAQ

You may want to check out the links below, in case the information you are looking for is already available:

• ORDER STATUS? Log in to view your Order History
• LINK TO YOUR PDF PATTERNS? Visit the "My Downloadable Patterns" page
• SEWING QUESTION? Check out our Tutorials, perhaps we have one for the pattern you need help with
• SHIPPING INQUIRY? You can get a shipping quote on the checkout page (before you commit to buy) and read more about our shipping policy
• LOOKING FOR  PATTERN INSTRUCTIONS? You can find them on the pattern's detail page, under the "Instructions/Tutorials" tab and here.

For any other inquiries, comments or questions, please contact us. We are only an email away and will gladly listen and help :)

Snail Mail  (please note that our office/warehouse is not open to the public):

Jalie
2478 rue Martel
Lévis  QC  G6W6L2
Canada

Phone (a phone number is included in order confirmations)

Jalie is based in the family home and, as much as we love our customers, we prefer quiet emails over the phone ringing... especially in the middle of the night and on weekends :) That's why the number is not listed on this page.