Sales policy

SHIPPING

All orders ship from our warehouse in Lévis, QC (Canada) (G6W6L2).

  • Rates are based on weight and destination.
  • You may select your preferred shipping option at checkout.
  • Take a few minutes to read 4 Things to Know about Shipping
  • For delivery time standards, please visit the Canada Post and UPS websites.

CANADA (1-5 business days)

    • Shipping is free on orders of $70 or more (Expedited Parcel).
    • On other orders, shipping options are:
      • Letter Mail (no tracking)
      • Canada Post Expedited Parcel (cheaper) or XPressPost (faster)
      • UPS Standard (cheaper) or Expedited (faster)
    • Overnight shipping only available within QC

UNITED STATES (5 -10 business days)

    • Shipping is free on orders of $70 or more (UPS).
    • On other orders, shipping options are
      • Letter Mail (no tracking)
      • Canada Post Expedited Parcel (cheaper) or XPressPost (faster)
      • UPS Standard (cheaper), Expedited (faster), 3-day Select (super-fast)
        • UPS charges brokerage fees on orders valued at $200 or more. Only 3-day select includes brokerage fees.
    • For overnight shipping, please order from a US retailer
    • Jalie does not take responsibility for any import taxes, customs charges or administration fees payable on orders made outside Canada.

INTERNATIONAL (5 -10 business days)

    • A 20$ discount automatically applies on orders of $70 or more.
    • Shipping options are:
      • Letter Mail (no tracking) - does not go through customs
      • Canada Post Small Packet Air (2 kg or less) or XPressPost (faster and/or more than 2kg)
        • May be processed by customs in some countries but no charge is value is below the country's threshold
        • If it's above the tax-free threshold, taxes and fees may be charged (less than UPS).
      • UPS Expedited (cheaper), Super Saver (faster), Express (super-fast)
        • In most countries UPS will process the import and charge the applicable taxes
        • UPS will most likely add processing, brokerage fees and/or disbursement fees. Those fees can add up very quickly.
        • Check with UPS in your country to know what the additional charges upon delivery will be.
    • For lower fees upon delivery, select Canada Post option
    • To avoid all fees upon delivery on larger orders, purchse from a Jalie retailer in your country / continent.
    • Jalie does not take responsibility for any import taxes, customs charges or administration fees payable on orders made outside Canada. 

 

RETURNS AND EXCHANGES

Patterns cannot be returned or exchanged unless wrong items were sent. If your order is returned to us because of insufficient or wrong address, we will deduct shipping and give you a partial refund.

BUYING DIGITAL (PDF) PATTERNS

Many of our patterns are available in PDF format. The PDFs are tiled versions of our patterns that you have to assemble before tracing or cutting the pattern. Our patterns are not available in wide format for plotters.

Once you purchase a PDF pattern, you can access the download links:

  • On the Checkout Success page
  • In your order confirmation email
  • By logging in, and clicking "My Downloadable Products" on the left-hand side of the page

 The files are available for five (5) downloads only, but there is no time limit for the downloads and you can print them as many time as you need once they are saved to your computer. You cannot share, edit, copy or sell any of our PDF patterns.

HOW TO ORDER

Finding Jalie patterns or connecting with those who sell them is easy! 

OUR RETAILERS

We have retailers in North America, Europe, Japan and Australia. We think it is always better to buy locally, plus you get to take advantage lower shipping costs and quicker delivery.

Some of them have a physical store, others operate through a website. Some carry our complete product line and other offer a more specific selection (like gymnastics, figure skating or patterns for knits.

Find a stockist near you

OUR ONLINE STORE

Because many people would rather buy directly from us, we have built an online store. We always recommend that you buy our sewing patterns locally from a Retailer nearest you. But if you still want to go straight to the source, you can shop securely and safely here. All orders placed on www.jalie.com ship from Canada. If you live outside of Canada, please allow a few more days for delivery. Please note that all credit card transactions are processed in Canadian funds. If you browsed our website using the Euro or US conversion, the converted amount on your credit card statement should be very close to the amount you saw before checkout. However, since credit card companies do not use the same exchange rate, you might see a very small difference.

 After you submit your order, you will receive a confirmation email. You will receive another email when your order ships (within 1-2 business days from ordering date). If you don't receive the confirmation e-mail, it may be because your e-mail address was typed incorrectly, the confirmation e-mail was sent to your junk folder, or your e-mail provider is blocking the confirmation e-mail.

GIFT CARDS

Looking for a last-minute gift? You now can purchase Jalie gift cards! Please note that the value of the gift card counts towards the order value for free shipping ;) This means that if you add a $50 gift card to your 2 pattern order, shipping will be free for your order!

Buying Gift Cards

Go to the Gift Card page, select the amount and fill out the fields with the receipients' information, then add the gift card to your shopping cart. After you complete the payment, a gift card code will be generated (you will see it in your order confirmation) and your friend will receive the card on the date you set at purchase.

Redeeming Gift Cards

How to use Jalie Gift Card to shop online:

    • Go to jalie.com
    • Select the patterns you want to purchase and proceed to our secure check out page
    • Under « Payment Method », check « Use Gift Card to check out » 
    • Enter your gift card code and click « ADD GIFT CARD » 
    • Your Gift Card value will be applied to your total order cost.
      Any unused balance will remain on your Gift Card until you decide to spend it.

SIZING

You do not have to select a size when ordering a pattern. All sizes you see on the back of the pattern are included in the envelope. 

COPYRIGHT

All patterns are copyrighted and all rights are owned by Jalie. Do not copy, share, resell or forward patterns to anyone. No part of our patterns may be reproduced, transmitted or published in any form or by any means without prior written permission from Jalie.

Unauthorized distribution or duplication is a violation of applicable laws. It is not permitted to use our patterns for mass production or manufacturing.

SELLING GARMENTS MADE WITH JALIE PATTERNS

You can sell finished garments on a limited basis (if you make them yourself it's ok. If you have to contract the sewing off or have a manufacture, then it's not ok). We are always happy to make it possible for entrepreneurs to start home businesses using our patterns. What we ask is only a reference, an acknowledgement on your website or product listing (example: design by Jalie, based on a Jalie pattern).

 

PLEASE NOTE THAT WE SELL SEWING PATTERNS, NOT FINISHED GARMENTS.